How can a bodyshop optimize their in-shop interactions and customer service

Currently many companies and bodyshops in particular are striving to optimize the structure of internal (between employees) and external (customer service) interactions. The results of such optimization are: significant reduction in communication costs; significant reduction in labor costs associated with customer service; a modern approach and increasing loyalty and level of satisfaction with the quality of service provided by your bodyshop customers. In this short article we will tell you about the components and principles of the optimization approach, which we came to based on many years of experience and testing of various components in real conditions in our bodyshops. What is described below is effectively used in many bodyshops, and they can confidently claim a significant reduction in costs and increase in the efficiency and quality of services provided to bodyshop customers.